Privacy Policy

Last update: May 30 2018

This privacy policy has been written to better serve the users interested in how their personal data is used in Internet, and determines how MENTORA uses and protects any information you provide, using the services offered by this site and app owned by MENTORA.

MENTORA is committed to ensuring that your privacy is protected.

Any information you provide to MENTORA using this site and app, on which you can be identified, will be used only in accordance with this privacy policy.

MENTORA may modify this privacy policy, as well, whenever necessary. It is your responsibility to periodically review this privacy policy to ensure that you agree with any changes.

For the sake of simplicity, this privacy policy refers to MENTORA in first plural person (“we”, “ours”, etc.) while referring to the person who reads this privacy policy first person (“you”, “yours” etc.).

What information we collect

When you use the services provided by our site and app, you may be asked to provide some or all of the following information:

  • Name and Surname
  • Email Address
  • Postal address, Country, City, Zip code
  • Phone number
  • Username, Password, or Email of your account on our site and app
  • Any other explicitly requested information that is intended to improve your user experience and our services

Additionally, while using this site and app, some or all the following information may be collected:

  • Internet protocol (IP) address
  • Geographic location
  • Browser type and version
  • Operating system
  • Referrer
  • The date and time of your actions on the site and app
  • Visit duration, Page views, Site and app navigation, and more Browsing activities

When do we collect information

We collect information from you for one or more reasons that follow, depending on your type of activity, while using our site and app:

  • While using the site and app
  • When subscribing to a newsletter
  • When filling in a form
  • When creating an account
  • When you sign in to your account
  • When making orders
  • When you enter information on the site and app in any other way provided
  • When you provide us with feedback about our services

How we use your information

We may use the information we collect from you for one or more of the following reasons:

  • Customizing your experience
  • Improve our site and app to better serve you
  • To be able to serve you better by responding to customer service requests
  • Request an evaluation for services or products
  • To let you know about our news or offers and services you may be interested
  • To serve your orders
  • For security purposes

How we protect your data

We are committed to ensuring that the information you provide us is secure. In order to prevent unauthorized access or leakage, we have implemented appropriate physical, electronic, and management procedures for protecting and securing the information we collect, including -but not limited to-:

  • Regular scanning of malware
  • Web Application Firewall and Network Firewall
  • 128-bit Secure Socket Layer (SSL) encryption
  • Authorization and authentication mechanisms
  • Transactions are made through approved and internationally acknowledged third parties payment gateway service providers, and transaction data are not stored or edited on our servers.

Your personal information is behind secure networks, accessible only by a limited number of people with special access rights to such systems, and are required to maintain confidential information. We apply a variety of security measures when entering, submitting, or accessing your information to maintain the security of your personal data.

Cookies & tracking technology

We use cookies to provide you services so you can have a high quality browsing experience or better understand how we can make our site, app, and services better for you. Additional third-party services that our site and app use may be using cookies or other tracking technologies. For more information on the use of cookies and tracking technologies, read the Cookies Policy we provide.

Revelation to third parties

We do not sell, trade, or otherwise transfer to third parties your personal data unless we have your explicit permission or if required by law. This does not include partners hosting our site, app, and other sites that help us operate, conduct our business, or serve our users if the parties agree to keep these confidential information. However, information relating to non-personal data may be provided to other parties for marketing, advertising or other uses.

Third party links

Our site and app may contain links to other sites. They may or may not be parties to us. We are not able and cannot exercise any control over any external site, so clicking on any link that leads to your visit to an external site will result in this privacy policy no longer being in effect. We cannot be held responsible for the protection of your personal data and the protection of any information you provide voluntarily or unintentionally during your visit to the sites.

Third party services

Our site and app make use of third-party service providers that may define cookies or collect data for you such as (but not limited to) IP address, browser information, operating system information, or other types of information. Third-party providers may identify you with additional data you have voluntarily or unintentionally provided by using their exclusive services (for example Google – Email / YouTube, Facebook, Twitter, etc.). It is up to you to review the official policies of the respective services and to make sure that you agree with them when using this site and app.

For more information, please read the “Third Party Services to Use from Our Site and App” section.

Control of personal data

If you wish to know any personal data we may have about you, you may contact us at any time. If you find that any of the information we hold for you is incorrect or incomplete -if you cannot change it yourself- please contact us as soon as possible to take the necessary actions. If you wish to delete a subset or all of the data we hold for you or wish to cease any processing of your data from us, you may contact us at any time to take the necessary actions. Please note that for any of the above reasons and if you contact us, the extent to which we may serve you may be limited by law. In addition, we may ask for additional information to identify you before proceeding with any action.

 

Cookie Policy

Last update: May 30 2018

This cookie policy is designed to better serve users interested in how cookies are used on the Internet, and determines how MENTORA uses cookies through this site and app owned by MENTORA. If you continue to use this site and app, you consent to the use of cookies. MENTORA may modify this cookie policy as and when necessary.

It is your responsibility to periodically review this policy of cookies to ensure that you agree with any changes.

For the sake of simplicity, this cookie privacy policy refers to MENTORA as a first person (“us”, “ours”, etc.) and refers to the individual who reads this privacy policy in a first person (“you”, “yours”, etc.).

What are cookies?

Cookies are small text files that are stored on your computer by your web browser when you view a site. This allows the site you see to remember data about you that is necessary for the purpose of providing services (example: automatic login to your account or the operation of a shopping cart), collection of statistics or other site-specific uses.

Cookies may be temporarily stored on your computer for as long as you use a website and until you close your browser (session cookies) or for wider time (persistent cookies) that depends on the site that sets cookies and the particular nature – reason of the existence of each cookie.

When you visit a website, it is possible for the browser that you use to set third-party cookies due to the use of their services from the site you’ve visited, such as statistics collection services, site links using social networking accounts, etc.

Our site and app cannot read the information contained in cookies set by third-party sites other than the information explicitly defined on our site and app.

How we use cookies?

Our site and app use cookies for the following reasons:

  • Save information and settings that contribute to good or better site and app functionality and service ability
  • Collecting statistics to improve the site, app, and the services that we provide you
  • Cookies set by third-party providers (for example, Facebook, Twitter, YouTube, Google Maps, Google Analytics, CloudFlare, etc.) associated with the provision of services from our website and app in conjunction with third-party services. In this case, our site is unable to read the information contained in these cookies.

Cookies defined by our site and app

We separate cookies stored by your web browser by using our site and app in the following categories:

Basic cookies

These are cookies that are necessary for the basic operation of our site, app, and the services provided. They are automatically defined when you visit our site and app. They may also be defined progressively as you use our site and app to the needs / content / service offered by the sub-page or action you are taking.

Preferences & additional functionality cookies

These are cookies that keep information about the preferences and additional functionality you enjoy from our site and app, or third-party service providers that our site and app uses. Their deterrence may alter the functionality of our site and app.

Statistics & Performance Cookies

These are cookies that are related to collecting statistics from our site and app in order to improve our services, and their prevention does not affect the smooth operation of our site and app.

Advertising Cookies

These are cookies that are related to data collection through third-party service providers to display more relevant ads to your interests.

About third-party cookies & tracking technology

We use third-party service providers for the proper function of our site and app, a better user experience, service and statistics collection. Third-party providers may use cookies or other tracking technologies (such as web beacons, tracking pixels, etc.).

Under no circumstances may we transfer personal data to third parties that can identify you, such as contact information or other information. However, third-party providers may identify you with additional data that you gave voluntarily or unintentionally when you made use of their exclusive services (for example Google – Email / YouTube, Facebook, Twitter, etc.).

The cookie policy and the third-party service tracking technologies (such as Facebook, Twitter, Google Analytics, Google Maps, YouTube, and so on) are the exclusive responsibility of the respective service providers and you should be informed on the official websites of the respective service providers.

Third-party services of our site and app that use cookies

The third party services used by our site and app in each of the categories of cookies are as follows:

  • Google Analytics (statistics & performance cookies)

For more information, please read the “Third Party Services to Use from Our Site and App” section.

Manage, delete & deactivate cookies

To manage, delete, or deactivate cookies set by the web browser due to the use of our site and app by you, you will need to make adjustments to your browser. However, the smooth operation of services offered by our site and app may stop or you may not have the best user experience. You can find more information on how to set up your browser by using the Help menu it offers.

Third Party Services in use by our site and app

This site and app makes use of third-party services for the purposes of the Privacy & Cookies policies of this site and app. This section provides more information about third party services used by this site and app as well as links to their official policies and / or ways of configuring your privacy and provider options:

  • Google Analytics: https://policies.google.com/privacy